If you are unhappy with your BUBS we'll refund your first order in full. No return necessary (but you’re welcome to do so), and no questions asked!
For apparel and unopened product our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
ALL ITEMS CAN B RETURNED TO:
1026 N Coast Hwy 101 Encinitas, CA 92024
YOU CAN ALSO CALL US:
760.456.2631 and we will help you arrange your return. Our hours of operation are 9am - 5pm PST Monday - Friday.
Please return your item with your original order number attached and we will refund you within 2 weeks of receiving.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Your subscription can be canceled at any time. To do so, please log into your account and cancel your subscription from your account dashboard.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
- •If you haven’t received a refund yet, first check your bank account again.
- •Then contact your credit card company, it may take some time before your refund is officially posted.
- •Next, contact your bank. There is often some processing time before a refund is posted.
- •If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to 1026 N Coast Hwy 101 Encinitas CA 92024.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
- •1026 N Coast Hwy 101 Encinitas, CA 92024
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.